My Energy & Heating

Our team of friendly Green Doctors are energy efficiency experts offering free, impartial advice to help you take control of your bills and save energy in the home.
We offer free, impartial advice to help you take control of your bills, save energy where possible in the home, and access other services and initiatives available. Learn more today with our free energy & heating advice.
We can provide different kinds of support, whether that’s advice on paying off debt with energy or water companies, or spotting other concerns for a referral to other services.
Some of the reasons people ask us for help are:
- respiratory problems e.g. asthma or a persistent cough
- Struggling to pay energy bills
- Finding it hard to manage fuel debt
- Worrying about keeping warm or choosing between eating and heating
- Feeling that the home is cold, damp or draughty

Retrofit Assessment & Coordination
How to get a warmer, more comfortable and energy efficient home
If you are planning to make energy efficiency upgrades to your home, the best way to start is by having a Medium-Term Improvement Plan drawn up by one of our experts. We will conduct a full house survey and provide you with expert advice on the best way to reduce your fuel bills and carbon emissions in a future proof way.
Retrofitting is the process of making improvements to your home so it becomes more energy efficient with lower emissions. We can assess your home with independent qualified professionals to produce a bespoke plan that matches your budget for work that can be carried out in stages.
To comply with the PAS 2030 and PAS 2035 legislation, a qualified Retrofit Assessor and Coordinator will be required to oversee the project. Our Retrofit Assessors and Coordinators are trained to the highest level and work to find the right solution for the people living in the house and not just the house itself. For more information

Home Energy Advice North East
Funded by North East combined Authority we operate throughout Newcastle, North Tyneside, Gateshead, Sunderland, South Tyneside, County Durham local authority areas. Offering free in-home energy and retrofit advice for home owners and private renters.
Green Doctors
Green Doctors operates throughout the whole of north east and Cumbria, offering free energy advice for households, through in-home visit or a scheduled telephone call.

Helpful resources
Groundwork’s Green Doctors help residents stay warm, stay well, and save money on household bills. They provide free, impartial advice and support to help you save energy, reduce your bills, and live in a warmer, more comfortable home.

How Green Doctor helps households
Green Doctor Video Series
A series of videos that seek to help people save on their energy bills by practical tips to reduce energy usage.
Email: greendoctor@groundwork.org.uk
Facebook @GreenDoctorNorth East
